At First Trust, we believe that a keen eye on today's development helps us position you for the future. Our professionals - and the solutions we bring to our clients - focus on helping you maintain your success in the long term, not short term fixes.
First Trust Financial Outsourcing's operating philosophy is based on the concept of 'Value Outsourcing'. Using the Value Outsourcing Model, we determine the optimum mix of service locations, processes and technologies to meet clients' business and cost reduction objectives.
The five closely-integrated elements of First Trust Value Outsourcing Model are as follows:
Dedicated Work Teams
As the majority of our finance specialists work only for a few primary companies, they become a true extension of the organisation's staff. They understand its processes, culture and technology and they are rewarded on how well they meet client's standards.
Service Excellence
Service excellence is at the core of how First Trust operates. We work with clients to ensure we understand their detailed standards and most importantly, their definition of success. We then ensure our processes are delivered on these yardsticks. As we learn our client's processes, our finance specialists will continuously strive to upgrade our processes to improve client satisfaction and reduce costs.
Flexible Service Delivery
First Trust offers clients the option of service delivery at their onsite office premise or from our offsite office. Our team of experienced professionals will work with them to develop a plan that best meets client's requirements. We call this plan the "Optimal Balance Model." Such a model may entail a portion of the work done onsite and the balance offsite. This helps reduce client's costs and at the same time keep onsite those processes that may not be amenable to going offsite.
Leveraging Technology
Once we understand client's specific needs, we undertake a formal business process and technology review with client's key team members. Part of the strategic recommendation may be to implement customized web-enabled technologies to facilitate the ongoing delivery of the outsourcing services.
Value Added Services
We believe that each client is unique and different. First Trust provides a variety of value added services that are of specific relevance to each client. Some of the value added services that we offer include:
